At the heart of HR Management & HR Management Development is coaching skills. Most organisations today subscribe to a strategy that seeks to improve employee productivity through their enhanced involvement in operational matters. To achieve this goal organisations are introducing performance review and development systems.

Agreeing what needs to be done is one thing getting it done is another. To achieve success HR management needs to provide the means and support, and cultivate a developmental culture. This requires coaching skills. Without this, failure to realise individual and organisational development targets may be inevitable.