 Introduction
- Personal qualities
- Managing feelings
- Problems and
Principles
- Problem clarification
- Securing agreement
As a prelude in communication skills this counselling skills reference manual
could also cover: - Barriers to communication
- Improving communication
skills
- Listening skills
- Body language
- Questioning skills
- Transaction analysis
- Understanding behaviour
- Building
interpersonal relationships
All our HR
management counselling skills courses will be designed to satisfy your
organisations specific learning requirements and culture | 
