However the employee relations course could enable participants to:

• explain the impact personnel matters have on employee relations issues within the work place
• describe the importance of personnel procedures and their place in managing effective employee relations
• list employee legal rights
• list HR management obligations in employment legislation
• review working practices / environment forcompliance in employment legislation
• handle the difficult task of dismissal or redundancy in a way that would minimise adverse employee relations repercussion
• conduct grievance and disciplinary hearings that are both consistent and fair to maintain sound employee relations
• support the organisation in an industrial tribunal
• conduct a negotiation with employees
• critically examine their negotiation performance
• avoid employee relations problems arising but in the event that they do, provide effective assistance in their resolution